We are committed to protecting your personal information, and ensuring its privacy, accuracy and security. We handle your personal information in a responsible manner in accordance with the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APPs).
Personal information: ‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether or not recorded in a material form.
RLB staff records include country of birth, medical records and similar confidential information routinely held by an employer.
‘Sensitive information’ (a type of personal information), means information or an opinion about an individual’s race or ethnic origins (other than country of birth), political opinions and associations, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices, union membership, criminal record or genetic information or biometric information. RLB do not collect or retain sensitive information on any party.
Whose personal information do we collect? We may collect your personal information from a range of sources, including from you, recruitment agencies, contractors, business partners and government agencies. For example, we may collect your personal information when you request or acquire a product or service from us (including when we provide consultancy or quantity surveying services), provide a service or product to us, apply for employment with us or communicate with us via our website, by e-mail, telephone or in writing.
What types of personal information do we collect and hold? The personal information we collect includes:
- names, addresses, e-mail addresses, phone numbers, payment details, occupation and other information to assist us in conducting our business, providing and marketing our products and services;
- information about staff and directors, as required in the normal course of human resource management and the operation of a business; and
- information about current and previous Rider Levett Bucknall suppliers and clients with whom Rider Levett Bucknall has
RLB do not collect or retain ‘sensitive information’ on any party whether internal or external.
How do we collect personal information? We only collect personal information by lawful and fair means. We usually collect personal information from:
- face-to-face meetings, interviews and telephone calls;
- business cards;
- reports – for example, reports commissioned by you prepared by other engineers or consultants;
- electronic communications – for example, e-mails and attachments; forms filled out by people, including as part of acquiring a product or service from us;
- third parties – for example, from referrals, recruitment agencies and your representatives or agents;
- social media websites – for example, LinkedIn; and
- our website, including if you use it to contact us.
Why do we collect personal information? We collect the personal information: necessary for us to provide you with the products and services you have requested from us (including consultancy and quantity surveying services); for marketing purposes and to provide you with information about products and services that may be of interest to you; to improve the products and services we provide; and to enable us to conduct our business, including meeting our legal and regulatory obligations. If you do not provide your personal information, we may not be able to supply the requested product or service, employ you or otherwise deal with you.
How we deal with unsolicited personal information? If we receive personal information about you that we have not requested, and we determine that we could not have lawfully collected that information under the APPs had we asked for it, we will destroy or de-identify the information if it is lawful and reasonable to do so.
Do you have to disclose your identity when dealing with us? Where lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym.
Use of personal information: We only use your personal information for the purpose for which it was provided to us, for related purposes or as required or permitted by law. Such purposes include:
- in the ordinary course of conducting our business. For example, supplying or acquiring products and services, including consultancy and quantity surveying services, preparing proposals for new projects, responding to your enquiries and feedback, and providing information about our events, news, publications and products and services that may be of interest to you;
- market research and product and service development, so that we are able to better understand our customers’ needs and tailor our future products and services accordingly;
- performing general administration, reporting and management functions. For example, invoicing and account management, payment processing, risk management, training, quality assurance and managing suppliers;
- employment-related purposes, such as recruiting and providing services to staff;
- other purposes related to or in connection with our business, including meeting our legal and contractual obligations to third parties and for internal corporate governance purposes.
Disclosure of personal information: We may disclose, and you consent to us disclosing, your personal information to third parties:
- engaged by us to provide products or services, or to undertake functions or activities, on our behalf. For example, processing payment information, managing databases, marketing, research and advertising;
- that are authorised by you to receive information we hold. For example, any architect, engineers or consultants engaged by you as part of a building project, or your external advisers (such as your accountant or lawyer) or if you ask us to provide a credit reference for you;
- such as consultants, when we refer you to consultants who provide other services;
- that are our business partners, joint venturers, partners or agents;
- such as our external advisers, and government agencies. For example, where disclosure is reasonably required to obtain advice, prepare legal proceedings or investigate suspected unlawful activity or serious misconduct; or
- as required or permitted by law.
Marketing use and disclosure: We may use and disclose your personal information (other than sensitive information) to provide you with information about our products and services that we consider may be of interest to you. You may opt out at any time if you do not, or no longer, wish to receive marketing and promotional material. You may do this by: contacting us via e-mail or in writing at the address below and requesting that we no longer send you marketing or promotional material; or where applicable, clicking the “Unsubscribe” button.
Disclosure of personal information overseas: We do not disclose personal information to third parties outside Australia, unless required or permitted by law.
How is my personal information kept secure? We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Such steps include: physical security over paper-based and electronic data storage and premises; computer and network security measures, including use of firewalls, password access and secure servers; restricting access to your personal information to employees and those acting on our behalf who are authorised and on a ‘need to know’ basis; retaining your personal information for no longer than it is reasonably required, unless we are required by law to retain it for longer; and entering into confidentiality agreements with staff and third parties.
Where we no longer require your personal information, including where we are no longer required by law to keep records relating to you, we will ensure that it is de-identified or destroyed
Data quality: We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. However, we rely on you to advise us of any changes or corrections to the information we hold about you. If you consider that the information we hold about you is not accurate, complete or up-to-date, or if your information has changed, please let us know as soon as possible.
Access: You may request access to the personal information we hold about you by contacting us. We will respond to your request within a reasonable time. We will provide you with access to the information we hold about you unless otherwise permitted or required by law. If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies. Where reasonable and practicable, we will provide access to the information we hold about you in the manner you request. No fee applies for requesting access to information we hold about you. However, we reserve the right to charge a reasonable fee where we do provide access.
Correction: If you believe that personal information we hold about you is incorrect, incomplete or not current, you may request that we update or correct your information by contacting us. We will deal with your request within a reasonable time. If we do not agree with the corrections you have requested (for example, because we consider that the information is already accurate, up‑to‑date, complete, relevant and not misleading), we are not required to make the corrections. However, where we refuse to do so, we will give you a written notice setting out the reasons.
Identifiers: We do not adopt, use or disclose government related identifiers except as required or permitted by law.
Complaints: If you have a complaint in relation to the collection, storage, use or disclosure of your personal information, please contact our Privacy Officer using the details below. You will need to provide us with details of your complaint, as well as any supporting evidence and information. We will review all complaints received and our Privacy Officer will respond to you. If you are not satisfied with our response, you may discuss your concerns with or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
Rider Levett Bucknall (ZA) Pty Ltd
1st Floor Banking Court,
Menlyn Maine Central Square,
Cnr Aramist and Corobay Ave,
Waterkloof Glen Ext 2,
Pretoria, South Africa, 0081
Rider Levett Bucknall (SSA) Ltd
90 ST Jean Road,
Rider Levett Bucknall (Africa) Ltd
90 ST Jean Road,
(a) by email to email@example.com
(b) by writing to: Privacy Officer, Rider Levett Bucknall, PO Box 67922, Bryanston, South Africa, 2021
(c) by telephone: +27 12 348 1040
Effective date: 1st April 2015